Asurion is a leading provider of technology protection services, offering device insurance, technical support, and product replacement for electronics and other consumer products. Asurion’s products and services are available through major retailers, wireless carriers, and the manufacturers of the devices they cover.

The company is based in Nashville, Tennessee, and has operations worldwide. The company’s customers include some of the largest brands in the world, including Apple, Samsung, and Microsoft. Asurion’s customer service ratings are among the highest in the industry. According to the Comparably CX Index, Asurion customers are twice as likely to be Promoters than Detractors. Promoters are consumers who give a product or service high marks and actively recommend it to others. Detractors are dissatisfied consumers who give a product low marks and may actively discourage other consumers from purchasing it.

Asurion is committed to delivering best-in-class customer experiences and has partnered with Confirmit to deploy the Voice of the Customer (VoC) process. VoC empowers customers to provide open and honest feedback to a trusted third party, giving Asurion a continuous stream of authentic customer feedback at every touch point. As a result, Asurion has earned the industry’s highest VOC award, the Achievement in Customer Excellence, from Confirmit.

Asurion is a leading provider of technology protection services, offering device insurance, technical support, and product replacement for electronics and other consumer products. Asurion’s products and services are available through major retailers, wireless carriers, and the manufacturers of the devices they cover.

The company is based in Nashville, Tennessee, and has operations worldwide. The company’s customers include some of the largest brands in the world, including Apple, Samsung, and Microsoft. Asurion’s customer service ratings are among the highest in the industry. According to the Comparably CX Index, Asurion customers are twice as likely to be Promoters than Detractors. Promoters are consumers who give a product or service high marks and actively recommend it to others. Detractors are dissatisfied consumers who give a product low marks and may actively discourage other consumers from purchasing it.

Asurion is committed to delivering best-in-class customer experiences and has partnered with Confirmit to deploy the Voice of the Customer (VoC) process. VoC empowers customers to provide open and honest feedback to a trusted third party, giving Asurion a continuous stream of authentic customer feedback at every touch point. As a result, Asurion has earned the industry’s highest VOC award, the Achievement in Customer Excellence, from Confirmit. asurion customer service