When your clients call, they want to speak with a real human being—not an automated recording. A remote receptionist can provide that level of customer service for your business and help you build stronger relationships with your clients. Here’s everything you need to know about how a remote receptionist can benefit your business.
Unlike an in-house receptionist who needs to be available when your company is open, virtual receptionists work on a flexible schedule, so you can have the receptionist you need when it’s convenient for you and your callers. They can handle all of your incoming calls, transfer them to the right person or department, capture leads, and more—at a fraction of the cost of hiring a full-time receptionist to be in the office.
Many small businesses don’t have the budget to hire in-house receptionists, and when they do, it’s often difficult for them to stay up to date on all of their responsibilities when they’re working from home or on the go. A virtual receptionist can be your back-up for high call volume, vacations, and sick days, and help you avoid losing valuable customers because they aren’t able to reach someone when they call.
When your customers or clients do leave a message, you’ll receive it promptly with all of the information you need to follow up—right in your Posh app. And because Posh is designed to be the extension of your team, our remote receptionists are familiar with the systems you use for client management—so you don’t have to spend time onboarding or training new employees. remote receptionist