Cloud utility management is the integration of IT infrastructure, data, and applications to deliver front-office customer service in competitive and regulated markets. It can be used to improve business agility, increase the speed of customer response and service delivery, improve customer engagement, reduce costs and more.
Unlike traditional MDM systems that required utilities to own and operate hardware and software, a solutions provider manages and hosts the metering infrastructure in secure facilities. This decreases staff requirements and allows them to focus on critical areas of the business. It also eliminates the need for the utility to maintain software updates, allowing it to take advantage of new functionality faster and with less effort.
It is important to understand what exactly is included in a utility computing solution so that you can make an educated decision on whether it meets your needs. This can be done by reading the terms and conditions, assessing SLAs and evaluating security contracts. It is also important to evaluate who owns the data that is being accessed and stored by a vendor.
Salesforce Energy & Utilities Cloud is a dynamic management platform that delivers personalized services to customers based on their data, and it lowers the cost to serve with self-service tools and simplified communication. It can also be used to identify new efficiencies and streamline pipelines. It is also a good choice to help businesses meet their sustainability and environmental goals. These considerations can be complicated to balance, but Salesforce Energy & Utilities Cloud makes it easier. cloud utility management